Frequently questions about payment
1. Why was my order not been successfully paid?
(1) Payment failures include, but are not limited to, the following reasons:
1) Payment security protection provided by the bank;
3) Cookie exception;
4) Insufficient funds;
5) Card expired；
6) Incomplete card number or wrong card number;
(2) Here are some suggestions that may be helpful for you to successfully complete the payment of the order:
1) Please contact the bank staff to explain that the transaction is made by yourself and ask the bank to authorize the payment;
2) If you have tried to pay with this card 3 times, please try again after 24 hours or change to another card for payment;
3) Please try to reload the page or delete the cookie, then you can try to complete the payment again；
4) Please confirm that your card is in normal use and that there are sufficient funds. Please be sure to enter the correct card number when making the payment;
5) If you really cannot complete the payment by credit card, you can also pay by PayPal;
2. How do I cancel my order?
If you decide to change or cancel your order, please contact info@ankerm.com within 24 hours of your purchase. We will confirm if your order can be canceled or changed and get back to you as soon as possible.
In most cases, your order will be processed and shipped the same day. This is to ensure that you receive the package quickly. Therefore, there is no way to cancel or change an order once it has been submitted.
3. Can’t find an answer to your question?
If your question hasn’t been solved yet by checking the information on the site, please feel free to contact us：Email: info@ankerm.com
Livechat: If we are online, we will answer you quickly; if we are offline, you can leave a message and we will get back to you within 24 hours on business days.
